Terms & Conditions

1.1.Who We Are

SeekhoBecho.com is operated by RLS Retail Private Limited ("Company," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, with its registered office at Plot-76-D, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana – 122001, India.

CIN: U52609HR2019PTC078962  |  GSTIN: 06AAJCR4683G1Z3

SeekhoBecho.com is India's integrated Skill + Sell + Win platform — combining digital commerce education, gamified engagement, subscription-based selling tools, ecommerce marketplace integration, and skill-based competitions.

Brand tagline: "Seekho → Becho → Jeeto."  |  "Real skill. Real products. Real prizes."

1.2.What These Terms Cover

These Master Terms of Service ("Terms") govern:

• Your use of the SeekhoBecho.com mobile application, website (www.seekhobecho.com), and all associated digital services;
• Your subscription to any plan: Silver, Gold, Titanium, Elite, Platinum, Platinum Plus, or Diamond;
• Your participation in the Pearl Economy, gamification features, skill-based games, and prize draws;
• Your interaction with the Platform's courses, product catalogue, selling tools, and ecommerce integrations;
• All communication between you and SeekhoBecho.com through any official channel.

1.3.Hierarchy of Documents

These Terms form the master agreement governing your relationship with SeekhoBecho.com. They are supplemented by the following segment-specific and operational policies, all incorporated by reference:

By accepting these Terms, you are deemed to have accepted the relevant plan agreement applicable to your subscription, all incorporated Platform Policies, and the Privacy Policy — as a single, integrated contractual framework. You cannot selectively accept certain provisions while rejecting others.

1.4.Updates to These Terms

We may update these Terms at any time. Material changes will be notified via in-app notification, email, or website banner with seven (7) days' advance notice where feasible. Continued use of the Platform after the effective date of any update constitutes irrevocable acceptance of the updated Terms.

2.1.Eligibility Criteria

To use the Platform, you must:

• Be at least 18 years of age;
• Be of sound mind and have legal capacity to enter into a binding contract under Indian law;
• Be a resident of India (for most services), or hold valid IEC / business registration for international trade services (applicable to Platinum Plus Plan);
• Not be previously suspended, banned, or terminated from the Platform;
• Not be subject to any legal restriction preventing you from entering into this agreement.

2.2.Account Registration

To access subscription services, you must register an account by providing:

• Valid mobile number (OTP-verified);
• Active email address;
• Full legal name as per government identity;
• KYC documents as required for your subscription tier.

You are responsible for maintaining the accuracy and completeness of your account information at all times. Misrepresentation is grounds for immediate termination.

2.3.One Account Per Person

You may hold only one account on the Platform. Multiple accounts created by the same individual to exploit Pearl earn triggers, gamification benefits, referral rewards, or prize draws constitute fraud and will result in:

• Permanent termination of all accounts;
• Forfeiture of all Pearl balances, prizes, and benefits;
• Recovery of damages and legal costs;
• Potential criminal proceedings under the Bharatiya Nyaya Sanhita, 2023.

2.4.Account Security

You are solely responsible for:

• Maintaining the confidentiality of your login credentials, including OTPs;
• All activities conducted under your account;
• Immediately notifying us of any unauthorised access at compliance@seekhobecho.com.

The Company will not be liable for any loss arising from unauthorised use of your account due to your failure to maintain credential security.

3.1.Available Subscription Plans

SeekhoBecho.com offers the following subscription plans. Each plan is governed by a separate Plan Agreement linked to and subject to these Master Terms:

Plan-specific terms — pricing, deliverables, Pearl earn triggers, gamification tier, KYC requirements, and operational specifics — are set out in the respective Plan Agreement. In case of conflict, the Plan Agreement governs plan-specific mechanics; these Master Terms govern all platform-wide obligations.

3.2.Deemed Acceptance of All Documents

By activating any subscription plan — through payment, OTP acceptance, KYC submission, or continued use — you irrevocably accept:

• These Master Terms of Service in full;
• The specific Plan Agreement for your chosen plan;
• All Platform Policies — including Pearl Economy, Skill-Based Gaming, Gamification, Ecommerce, Cybersecurity, and all Segment T&Cs/Privacy Policies;
• The Privacy Policy and Cookie Policy published on the Platform;
• All future amendments to any of the above, as notified per the applicable update provisions.

Acceptance is whole, unconditional, and indivisible. You cannot selectively accept certain provisions while rejecting others.

3.3.No Guarantee of Business Outcomes

Subscription to any plan does not guarantee sales, orders, income, profit, website traffic, marketplace rankings, or any specific business result. We provide tools, content, catalogue access, gamification, and operational support — outcomes depend entirely on your own efforts and independent market factors.

4.1.What Are Pearls?

Pearls are SeekhoBecho's internal engagement units — digital points credited to your Pearl Wallet(s) when you complete eligible Platform activities (course modules, daily logins, product shares, referrals, sales milestones, gamification challenges, etc.) and redeemable against eligible Platform benefits (gamification entries, renewal discounts, bonus product slots, etc.).

4.2.What Pearls Are NOT

• Pearls are NOT money, legal tender, currency, or any monetary equivalent;
• Pearls are NOT prepaid instruments, wallets, or stored value under the RBI Act, Payment and Settlement Systems Act, or any other financial regulation;
• Pearls are NOT property — you hold no ownership right, title, or interest in Pearls;
• Pearls are NOT transferable — you cannot gift, sell, lend, or trade Pearls to any other person or entity;
• Pearls are NOT redeemable for cash, bank transfer, UPI payment, or any monetary equivalent at any time;
• Pearls are NOT an investment, income-generating asset, or virtual digital asset under tax law;
• Pearls do NOT constitute "other stakes" within Section 2(x) of the PROG Act, 2025.

4.3.Company's Absolute Rights Over Pearls

The Company may, at any time and without notice or compensation:

• Modify Pearl earn rates for any activity;
• Add, modify, or remove any Pearl redemption option;
• Impose bulk Pearl expiry or system-wide resets;
• Claw back Pearls earned through fraud, manipulation, or breach of these Terms;
• Reduce, suspend, or permanently eliminate Pearl balances as a consequence of breach.

No compensation is payable on any Pearl modification, expiry, clawback, or removal.

4.4.Pearl Wallets

Depending on your plan, you may hold one or more Pearl Wallets. Multiple wallets (applicable to Platinum and Platinum Plus plans) are never merged — they operate independently with separate earn triggers, spend options, and expiry rules as specified in your Plan Agreement.

4.5.Pearl Expiry & Forfeiture

Pearl expiry rules vary by plan and Pearl type (bonus activity Pearls, order-confirmed Pearls, achievement Pearls). General rule: Pearls expire on plan expiry. Specific expiry timelines are set out in the applicable Plan Agreement and Platform Policy 22.0 (Pearl Lifecycle).

Expired Pearls are permanently forfeited — no restoration, no compensation, no equivalent value of any kind.

4.6.Pearl Recharge

You may purchase additional Pearls through Pearl Recharge (paid top-up) as per the rate card in your Plan Agreement. Pearl Recharges are non-refundable. Recharged Pearls are subject to the same lifecycle, expiry, and forfeiture rules as earned Pearls. Pearl Recharges do not create any monetary entitlement or investment.

5.1.Skill-Based Classification

All games, competitions, draws, and gamification features on the SeekhoBecho.com Platform are skill-based activities within the meaning of the Public Gambling Act, 1867. Outcomes are determined by skill, knowledge, strategy, engagement, timing, and effort — not by chance. No game on this Platform constitutes gambling, wagering, or a chance-based competition.

5.2.Available Gamification Features

The Platform offers the following gamification features, subject to your plan tier and eligibility:

5.3.Gamification Rules — General

• All gamification outcomes are server-validated before Pearl credit or prize confirmation;
• The Company maintains minimum prize pool margins to ensure platform sustainability;
• Game formats, prize values, entry costs, and draw schedules are subject to modification per these Terms;
• Anti-fraud monitoring is active across all gamification features. Any manipulation attempt results in immediate account termination and forfeiture;
• Pearl costs for gamification entries do not constitute monetary stakes, wagers, or financial investments.

5.4.Annual MahaJackpot — Activity Milestone Entry Matrix

The Annual MahaJackpot (31 December each year) is accessible exclusively through activity milestones. No paid Pearl entry is available for the MahaJackpot under any plan.

Revenue is derived exclusively from subscription fees. The MahaJackpot is a subscriber retention and engagement initiative. Prize disbursement is subject to KYC clearance and applicable TDS deduction under Section 194B of the Income Tax Act, 1961.

5.5.Prize Claims, TDS & KYC

Prize winnings exceeding ₹10,000 per draw attract TDS under Section 194B of the Income Tax Act, 1961. PAN is mandatory for all claims above this threshold.

Prize KYC window: 72 hours (MahaJackpot); 48 hours (all other prizes). Non-compliance within the window results in automatic, permanent prize forfeiture. No restoration.

Prize delivery committed within the Subscriber's active Effective Term from KYC clearance.

5.6.Anti-Stacking Rules

Plan tier entitlements (RKI entries, Lucky Hour multiplier) are non-stackable. Bundle subscribers receive the higher tier entitlement — not the sum of both plans. Example: Platinum Plus + Gold bundle → 8 RKI entries (not 8+1=9). Stacking is permanently prohibited to maintain prize pool margin integrity.

6.1.Platform Mascot Character

The SeekhoBecho Doll is the Platform's proprietary animated companion character, available in female (Pearl Fairy) and male (Celestial Prince) avatar versions. The Doll serves as SeekhoBecho's silent brand ambassador and in-app guide — appearing throughout the app and website to assist, celebrate milestones, and guide users through Platform features.

6.2.Not an AI Agent

The SeekhoBecho Doll is a fictional character. It is NOT an AI agent, chatbot, automated advisory tool, or virtual assistant. Any guidance, animation, or display by the Doll character is for informational and engagement purposes only and does not constitute professional, financial, legal, or business advice.

6.3.Physical Soft Toy as Prize

Physical SeekhoBecho Doll soft toys are available as prizes through the Platform's gamification system. Physical toys are subject to availability and delivery terms as notified at the time of prize announcement.

6.4.IP Ownership

All intellectual property rights in the SeekhoBecho Doll character — including its design, name, avatar versions, animations, physical form, and all derivative works — are exclusively owned by RLS Retail Private Limited. No licence to reproduce, commercialise, or distribute the Doll character is granted under these Terms.

7.1.Company IP

All content, materials, and systems on this Platform — including but not limited to:

• Platform code, algorithms, and infrastructure;
• Course content and curriculum;
• Product catalogues and pricing data;
• Gamification systems and Pearl Economy architecture;
• Brand name, logo, taglines, and visual identity;
• The SeekhoBecho Doll character (all forms);
• SOPs, listing methodologies, and operational frameworks;
• All written, visual, audio, and digital content;

— are the exclusive property of RLS Retail Private Limited, protected under applicable Indian and international intellectual property laws.

7.2.Limited Licence to You

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and its content strictly for your personal subscription purposes during your active subscription period.

This licence does NOT permit:

• Reproduction, redistribution, resale, or commercial exploitation of any Platform content;
• Creation of derivative works;
• Reverse-engineering of any Platform feature;
• Sub-licensing.

7.3.Your Content

By submitting any content (reviews, testimonials, business data, images) to the Platform, you grant us a perpetual, royalty-free, worldwide licence to use such content for Platform operation, marketing, and promotional purposes. You represent that you own or have the necessary rights to submit such content.

7.4.IP Infringement Reporting

Report any suspected infringement of our IP to compliance@seekhobecho.com. We reserve the right to take legal action against any unauthorised use of our intellectual property without notice.

8.1.Acceptable Use

You may use the Platform only for lawful, personal, and legitimate commercial purposes consistent with these Terms and applicable law.

8.2.Prohibited Activities

You must NOT:

• Create multiple accounts or use another person's account without authorisation;
• Use automated tools, bots, scripts, or software to simulate logins, shares, Pearl earn events, or any Platform activity;
• Manipulate, exploit, or attempt to circumvent any Pearl Earn Trigger, gamification feature, or referral system;
• Submit false, forged, or misleading KYC documents or account information;
• Use the Platform for any illegal, fraudulent, or deceptive activity;
• Reproduce, resell, or redistribute any Platform content, catalogue, or course material;
• Screen-record Platform content for redistribution without written consent;
• Attempt to reverse-engineer, decompile, or extract the source code of any Platform feature;
• Interfere with Platform security, integrity, or availability;
• Post, share, or transmit abusive, defamatory, obscene, or unlawful content through the Platform;
• Impersonate SeekhoBecho, its agents, or any other user;
• Use the Platform to solicit other users for competing products or services;
• Claim monetary value for Pearls, represent Pearls as money, or attempt Pearl-to-cash conversion outside the Platform;
• Represent any gamification feature as gambling, wagering, or chance-based to any third party.

8.3.Consequences of Prohibited Conduct

Violation of this Section may result in:

• Immediate account suspension or termination without notice or refund;
• Permanent forfeiture of all Pearl balances and prizes;
• Recovery of damages and legal costs;
• Reporting to law enforcement;
• Criminal proceedings under the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000, or other applicable laws.

9.1.Payment Terms

All subscription fees, Pearl Recharge amounts, Add-On service fees, support ticket fees, consulting fees, and any other amounts payable on the Platform must be paid in full in advance via approved payment methods (UPI, NEFT, RTGS, credit/debit card, net banking).

We will issue electronic invoices for all transactions. GST at 18% is applicable on all fees unless stated otherwise.

9.2.No Free Trial · No Cooling-Off Period

No plan on the Platform offers a free trial, complimentary access period, or cooling-off period of any kind. By making payment, you irrevocably confirm your purchase.

9.3.Four Mandatory Statutory Disclosures

1. SeekhoBecho Pearls have no monetary value and cannot be converted to cash or transferred outside the platform.
2. All contests are promotional in nature under the Consumer Protection Act, 2019. No separate payment is required to participate.
3. 1v1 Skill Challenges are skill-based competitions. Entry fees cover platform operational costs only and do not constitute stakes or wagers.
4. Coupons are non-transferable, non-cashable, and valid only for SeekhoBecho platform purchases.

10.1.Auto-Renewal by Default

All SeekhoBecho.com subscription plans are configured for auto-renewal by default. Your subscription will automatically renew at the end of each Effective Term, and the applicable renewal fee will be charged to your registered payment method.

10.2.Advance Renewal Notification (Consumer Protection Act, 2019)

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019, we will send you a renewal reminder at least seven (7) days before your subscription auto-renewal date via in-app notification, email, and/or WhatsApp.

The reminder will confirm:

• Your renewal date;
• The applicable renewal fee (and any price changes);
• Instructions to disable auto-renewal if you do not wish to continue.

10.3.How to Disable Auto-Renewal

If you do not wish to continue your subscription, you may disable auto-renewal at any time before the renewal date through:

Account Settings → Subscription → Manage → Turn Off Auto-Renewal

Auto-renewal can also be disabled through your payment provider (e.g., card-linked UPI mandate cancellation).

10.4.Price Changes at Renewal

The Company may revise plan pricing at renewal. Existing subscribers will be notified 30 days before renewal at the new price. If you do not cancel before the renewal date, renewal at the new price constitutes irrevocable acceptance of the new pricing.

11.1.Third-Party Platforms

Our services facilitate your use of third-party platforms including but not limited to Amazon.com, Amazon.in, Meesho, Flipkart, Facebook, Instagram, WhatsApp, Shopify, WooCommerce, Razorpay, and others ("Third-Party Platforms"). Use of these platforms is governed by their own terms and policies — which you are responsible for reading and complying with.

11.2.No Affiliation

We are not affiliated with, endorsed by, or a representative of any Third-Party Platform. We have no control over Third-Party Platform policies, pricing, account decisions, suspensions, or feature changes.

11.3.Our Liability Exclusion

We are not liable for:

• Your account suspension, ban, or restriction on any Third-Party Platform;
• Changes to Third-Party Platform policies affecting your selling capability;
• Payment processing delays or failures on Third-Party Platforms;
• Technical issues on Third-Party Platforms;
• Losses arising from Third-Party Platform decisions.

12.1.Data Processing

We process your Personal Data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and applicable data protection laws.

Our full Privacy Policy is available at www.seekhobecho.com/privacy. By accepting these Terms, you also accept the Privacy Policy and all incorporated Segment Privacy Policies (Policies 169.0–176.0).

12.2.Data We Collect

We collect: name, mobile number, email, Aadhaar (last 4 digits only), PAN (masked), GSTIN, bank account details (masked), IEC (where applicable), delivery address, device identifiers, app usage data, and gamification/Pearl activity data.

12.3.Purpose of Processing

Data is processed for: account management; KYC verification; subscription delivery; Pearl Economy operation; gamification and prize disbursement; course delivery; customer support; regulatory compliance; analytics and platform improvement.

12.4.Your Rights Under DPDP Act 2023

You have the right to:

• Access your personal data;
• Correct inaccurate data;
• Request deletion (subject to legal retention requirements);
• Withdraw consent (subject to consequences on service continuity);
• Raise data-related grievances;
• Nominate a person to exercise your rights.

Exercise your rights at: privacy@seekhobecho.com.

12.5.Data Localisation & Breach Notification

All data is processed and stored within India. In the event of a material data breach, we will notify the Data Protection Board within 72 hours and affected users as required by law.

13.1.No Uptime Guarantee

While we strive to maintain consistent Platform availability, we do not guarantee uninterrupted, error-free access. The Platform may be temporarily unavailable for maintenance, upgrades, technical issues, or force majeure events. Planned maintenance will be notified in advance where feasible.

13.2.Right to Modify

We reserve the right to modify, add, suspend, or remove any Platform feature, gamification mechanic, Pearl earn trigger, redemption option, game format, subscription benefit, or service element at any time, with or without prior notice. No modification creates a right to refund or compensation. Continued use constitutes acceptance.

13.3.Regulatory Adaptation

Where any new law, regulation, rule, or guideline renders any Platform feature, mechanic, or provision non-compliant or restricted, such feature/provision shall be automatically modified, suspended, or removed to the extent required for compliance, without obligation to issue formal notice or compensation. You are automatically bound by all such regulatory-driven changes.

13.4.Regulatory Termination Event

Where any new regulation renders our continued provision of any core service unlawful or commercially impracticable ("Regulatory Termination Event"), your subscription agreement may terminate automatically on that date — with zero liability to us, no refund, and all Pearl balances lapsing. Our determination of a Regulatory Termination Event is final.

14.1.Limitation of Liability

To the maximum extent permitted by applicable law, our total cumulative liability to you for any claim arising from these Terms or your use of the Platform shall not exceed the subscription fee you actually paid to us in the three (3) months immediately preceding the event giving rise to the claim.

14.2.Exclusion of Consequential Loss

We are not liable for: loss of profits, revenue, or business; loss of data; loss of goodwill; indirect, special, incidental, or consequential damages — even if we have been advised of the possibility of such losses.

14.3.As-Is Service

The Platform is provided on an "as-is" and "as-available" basis. We make no warranties — express or implied — of merchantability, fitness for any particular purpose, or non-infringement.

15.1.Subscriber Indemnity

You shall indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, and partners from and against any claims, damages, penalties, fines, costs, and legal expenses arising from:

• Your breach of these Terms or any Plan Agreement;
• Your violation of applicable law;
• Your conduct on any Third-Party Platform;
• Your fraud, misrepresentation, or negligence;
• Infringement of third-party IP;
• Any consumer complaint or regulatory action relating to your business operations using our Platform.

16.1.PROG Act Declaration

The Promotion and Regulation of Online Gaming Act, 2025 ("PROG Act") and PROG Rules, 2026 (effective 1 May 2026) regulate online gaming in India. The Company makes the following declarations in compliance with the PROG Act:

1. SeekhoBecho.com is a subscription-based digital commerce, education, and gamification platform. Its gamification features constitute "Online Social Games" within the meaning of the PROG Act, not "Online Money Games";
2. Pearls are non-monetary, non-convertible internal engagement units. They do not constitute "other stakes" within Section 2(x) of the PROG Act;
3. No game on the Platform requires monetary payment as a condition of participation in prize draws. All prize-eligible games are accessible through activity-based Pearl earning;
4. The Annual MahaJackpot and all other prize draws are promotional contests under the Consumer Protection Act, 2019 — not Online Money Games;
5. The Company will comply with all PROG Act and PROG Rules requirements as and when applicable, and will notify users of material compliance-driven changes per Clause 13.3.

16.2.Voluntary OGAI Registration

The Company intends to voluntarily register with the Online Gaming Authority of India (OGAI) upon reaching applicable subscriber thresholds. Registration status will be displayed in the app and on the website.

16.3.User Obligations

You must NOT represent any SeekhoBecho gamification feature as an Online Money Game to any third party, regulatory authority, or consumer forum. Doing so constitutes a breach of these Terms and may expose you to legal action.

17.1.Our Right to Suspend or Terminate

We may suspend or terminate your account immediately and without prior notice for:

• Breach of these Terms or any Plan Agreement;
• Fraudulent, abusive, or illegal activity;
• Multiple account creation;
• Chargeback initiation;
• Submission of false KYC documents;
• Abusive behaviour towards our personnel;
• Court order or regulatory directive.

17.2.Consequences of Termination

On suspension or termination:

• All access to the Platform and its services ceases immediately;
• All Pearl balances are permanently forfeited;
• All pending prize claims are cancelled;
• No refund of any amount is due;
• Surviving obligations (IP, confidentiality, anti-defamation, dispute resolution) continue.

18.1.Anti-Defamation Covenant (2-Year Post-Termination)

Following termination or expiry of your account or subscription, you undertake not to make, publish, or cause to be published any false, defamatory, misleading, or damaging statement about the Company, its products, services, or personnel — on any channel including social media, consumer complaint portals, public forums, or news media — for a period of two (2) years.

This covenant survives termination and is independently enforceable.

18.2.Genuine Grievance Protected

This covenant does not prevent you from raising a genuine grievance through the Platform's internal grievance mechanism (Section 21) or through legitimate consumer protection authorities. The covenant applies only to false, defamatory, or misleading public statements.

19.1.Internal Grievance — Mandatory First Step

All disputes, concerns, or complaints must first be raised through our internal grievance mechanism before any external action.

Grievance Officer: Venjula, reachable at grievance@seekhobecho.com or compliance@seekhobecho.com.

Response commitment: 48 hours. Resolution target: 30 business days.

Failure to use the internal mechanism before external action constitutes a breach of these Terms.

19.2.Mediation

If a dispute is not resolved through internal grievance within 30 business days, either party may propose mediation through a mutually agreed mediator in Gurugram, Haryana.

19.3.Binding Arbitration

All disputes not resolved through mediation shall be finally settled by binding arbitration under the Arbitration and Conciliation Act, 1996. Sole arbitrator (mutually appointed). Seat: Gurugram, Haryana. Language: English. The arbitral award shall be final and binding.

19.4.False Complaint Barrier

Filing a false, malicious, or frivolous complaint — consumer complaint, police complaint, or cyber complaint — against the Company or its personnel in relation to a commercial dispute governed by these Terms constitutes a breach and shall expose you to civil proceedings for damages, legal costs, and criminal proceedings under applicable laws including Sections 318 and 319 of the Bharatiya Nyaya Sanhita, 2023.

19.5.Consumer Forum Path

After exhausting internal grievance, Subscribers may approach:

• DCDRC (claims ≤ ₹50 L) — edaakhil.nic.in
• SCDRC (₹50 L – ₹2 Cr)
• NCDRC (above ₹2 Cr) — ncdrc.nic.in
• National Consumer Helpline: 1800-11-4000 (toll-free) | consumerhelpline.gov.in

19.6.Class Action Waiver

All disputes shall be resolved on an individual basis only. You waive the right to participate in any class action, collective proceeding, or representative action against the Company.

19.7.Limitation Period

No claim arising from these Terms or your use of the Platform shall be brought more than one (1) year after the date on which the cause of action arose.

20.1.No Oral Modifications

No statement, promise, representation, commitment, or modification — whether made verbally, via WhatsApp, SMS, email, phone call, agent interaction, social media message, live video, YouTube, Instagram DM, or any other informal channel — by any Company representative, agent, contractor, influencer, or affiliate shall be legally binding on the Company or constitute a modification of these Terms or any Plan Agreement.

The only valid modifications to these Terms are those made in writing and signed by an authorised officer of RLS Retail Private Limited.

IMPORTANT: If any agent makes any verbal promise, commitment, or representation that differs from these Terms or your Plan Agreement — that promise is not enforceable. These Terms and your Plan Agreement constitute the complete and exclusive statement of the agreement between us.

20.2.Electronic Records as Conclusive Evidence

Platform-generated electronic records — including OTP generation and verification logs, payment confirmation records, Pearl earn and spend transaction logs, KYC document submission timestamps, device fingerprints and IP address logs, gamification activity records, in-app acceptance clicks and acknowledgement records, subscription activation and renewal logs — constitute conclusive, irrefutable evidence of the relevant activity and your consent thereto.

Such records shall be admissible in any dispute resolution proceeding under the Indian Evidence Act, 1872, and the Information Technology Act, 2000.

20.3.Entire Agreement

These Terms — together with the applicable Plan Agreement, Segment Policies, and Privacy Policy — constitute the entire agreement between you and the Company with respect to your use of the Platform. This Agreement supersedes all prior and contemporaneous negotiations, representations, statements, promises, understandings, and communications between the parties.

20.4.App Store & Play Store Distribution

The SeekhoBecho.com mobile application is distributed through the Apple App Store and Google Play Store. Your download and use of the app is also subject to the applicable terms of Apple Inc. and Google LLC respectively.

In the event of any conflict between Apple's App Store Terms or Google's Play Store Terms and these Terms, these Terms shall govern the contractual relationship between you and the Company. Apple Inc. and Google LLC are not parties to these Terms, are not responsible for the Platform or its content, and have no obligation to provide any maintenance or support services for the app.

20.5.Governing Language

These Terms are drafted and executed in the English language. Any Hindi, regional language, or translated versions are provided for convenience only and have no legal force. In the event of any inconsistency between the English version and any translation, the English version shall prevail.

20.6.Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to arbitration, the courts at Gurugram, Haryana shall have exclusive jurisdiction.

20.7.Severability, Waiver & Assignment

• Severability: If any provision is held invalid, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver. All waivers must be in writing.
• Assignment: You may not assign these Terms or your account without written consent. We may assign our rights and obligations to any successor entity.

20.8.Force Majeure

We are not liable for delay or failure due to causes beyond our reasonable control, including natural disasters, government actions, third-party platform changes, or telecommunications failures.

21.1.Grievance Officer — IT Rules 2021 Designation

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has designated a Grievance Officer:

21.2.Website

Website: www.seekhobecho.com · Compliance portal: www.seekhobecho.com/compliance